Due to COVID-19, carriers are experiencing increased delivery times + lags on tracking. If your order hasn’t moved in over a few days or is late, we recommend reaching out to the carrier directly for an update. Unfortunately, we will be unable to issue you a refund for the shipping fee.
All items are reviewed, verified, and processed within 7 business days or sooner. ***This does not apply for presales***
Please note, shipping time is in addition to processing time.
We are not responsible for incorrectly supplied shipping addresses. If you do not receive your order due to an incorrect address, we will not refund your items. If the order is returned to us, we will gladly reship for an additional shipping fee.
You are supplied with a tracking number once your item is shipped. Please contact the carrier for any and all questions related to shippng i.e. delays, tracking updates, stolen packages, etc.
All orders come with up to $50 USPS insurance. We offer additional coverage in our store. Please contact USPS with your tracking number to file a claim in the event of lost or damaged items.
Customs Fees - All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package.
